Shipping, Return & Refund Policy

Our Promise to You

At Prolume, we want you to absolutely love your purchase. If something isn’t right, just reach out to us at prolumeindia@gmail.com  with the subject line “Product Feedback”. This helps us address your concern quickly and efficiently.

Wrong or Damaged Item

If you receive an incorrect or damaged product:

  • Notify us within 2 days of delivery.
  • Share an unboxing video of the package at prolumeindia@gmail.com .
  • We’ll promptly send you the correct item at no extra cost.

Dissatisfied with Your Product?

We’re here to help! Email us at prolumeindia@gmail.com  or call 9310054380. Our Customer Delight Team will respond within 24 hours.

Cancellation Policy

  • Orders can be cancelled within 24 hours of purchase, before shipping.
  • For prepaid orders that have already shipped, return shipping charges will be deducted from your refund.
  • Prolume reserves the right to cancel any order in case of malicious, suspicious or fraudulent payment methods.

Shipping Policy

We ship fast! Your order will be on its way within 24 hours.

Prepaid Orders:

  • Free shipping on orders above ₹349 + up to 20% off

Cash-on-Delivery (COD) Orders:

  • ₹49 charge on Cash on Delivery (COD) orders.

Returns, Replacements & Refunds

Replacement is possible if:

  • The item is defective.
  • It was damaged during transit.
  • Some products are missing (please share an unpacking video).
  • A wrong item was delivered.

Refund may be issued if:

  • The product is out of stock or unavailable.
  • The brand has discontinued the product.

Note: If the wrong item was ordered by mistake, Prolume cannot process returns or refunds.

Safety & Fraud Notice

Beware of scams via phone, SMS, WhatsApp, or email. Prolume will never:

  • Ask for payments outside our official website.
  • Request payments to join contests, lucky draws, or receive free gifts.